CSDP Announces Cloud-Based Service Relationship Management (SRM)(C) Software

by Press Release on 2012-02-16

The most robust Service Lifecycle Management solution now available as a Software as a Service offering

IRVINE, Calif., Feb 16, 2012 (Global Logistics Media) -- Customer Service Delivery Platform Corporation (CSDP), developers of the Service Relationship Management (SRM)(C) suite of solutions, announces the introduction of its cloud-based, SaaS (Software as a Service) SRM solutions, including Field Service, Reverse Logistics, Customer Service, and Service Warranty, Contracts, and Entitlement Management. The solution will be revealed during CSDP's webcast titled, "2012 Service Delivery Automation Benchmark Results Webinar: How to stop revenue leakage & drive more revenue from services," on February 23 at 1:00 P.M. EST.

Drawing on more than 30 years' experience delivering solutions to some of the world's largest service organizations, CSDP's new cloud-based software provides a robust solution ideally suited for small and mid-sized companies.

"As more and more businesses move their software to the cloud because of its efficiency and lower cost of ownership, service organizations gain additional benefits by providing field service and customer support staff anytime, anywhere access to all the customer data they need," said Jerry Edinger, President and CEO of CSDP. "CSDP's SaaS SRM solution offers enterprise business and customer intelligence by analyzing the appropriate data and processes to uncover inefficiencies, process improvements, and ways to increase customer satisfaction. Now companies can use this information to stop revenue leakage and under/over delivering service while maximizing up-sell and cross-sell opportunities."

CSDP offers four packaged, cloud-based, SaaS solutions to meet the needs of any service organization (modules can also be purchased individually):

CSDP's SRM for Field Service focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right information and parts.

CSDP's SRM for Reverse Logistics is designed to improve operational efficiencies and reduce costs in depot repair centers while also improving inventory and parts management.

CSDP's SRM for Customer Support handles all types of service requests and uses robust assignment logic to route requests quickly and to the right person with all the necessary customer and service related information.

CSDP's SRM solution for Service Warranty, Contracts, and Entitlement Management gives you quick and easy access to information on a customer's exact entitlement status, whether under-contract, under-warranty, or out-of-coverage.

About Customer Service Delivery Platform Corporation (CSDP):
CSDP is a services-led software company with solutions that automate your field service, reverse logistics, customer support, and contract/warranty processes. CSDP's Service Relationship Management (SRM(C)) software provides a holistic approach to automating all of your Service Lifecycle Management functions by integrating your data, processes, and technology. Available as either an on-premise or cloud-based SaaS solution, SRM eliminates revenue leakage, takes your service delivery from OK to very good, and easily works with your existing infrastructure so that it implements quickly and begins generating ROI immediately.

For more information, read our brochure or contact Ray Miller at 888-741-2737(CSDP) extension 107 or ray.miller@csdpcorp.com.